This guide will cover:

 - Connecting to your child
 - Approving your child's pass request
 - Approving your child's pass request via email
 - Viewing your child's pass records
 - Applying for a pass on behalf of your child
 - What to do if you have trouble getting started


Important note: There is currently an Android app available to parents. iOS users will need to use our mobile-friendly web browser. To access Boardingware on a mobile device, please open a web browser and log in at
app.boardingware.com after your account has been created. You can save the web page to your home screen to make this look and act like an app.


Connecting to your Child

When you connect with your child you will be able to approve and apply for passes on their behalf. First, your child's school will send you an invitation email like the one below. 


If you are connecting to Boardingware for the first time, simply click the “Connect to my child” link

The create account option prompts you to fill out a sign up form. Ensure all your information is correct, agree to the terms and conditions, then click next.
 
NB; If you are having trouble adding your mobile number, please try add a + icon and your country code in front of your mobile number. For example; +64 0211111111111

Review our security notes and tick to confirm to our terms and conditions and the privacy policy. Click create account to gain access to your Boardingware account. 


If you have used Boardingware through a parent account previously, please select the I have an Account option on the invitation. You will be prompted to log in before you can connect your existing account with your child.

Confirm that you are logged in to your account and that you are connecting with the correct child then click “Connect”.

Once you have completed this process, check your 'My Students' page to confirm that your child has been connected to your account.

Approving your child's pass request

When your child applies for a pass that requires your endorsement, you will receive an email notification asking for your endorsement. To review your child’s pass request, go to the “Pending My Endorsement” page.

This page will display a list of pass requests pending your approval. Select the request to view the pass details.

Once reviewed, choose to either confirm or decline the pass. You can also add in a message which will be seen by all parties in the pass process. Your child’s school will see if you have given your permission and take this into account when giving the final approval. Once the school has made the final decision you will receive an email notification.

Approving your child's pass request via email

When your child requires your permission for a pass you will receive an email with a link to the pass details.

Simply click the link and review the details within the form and then either confirm or decline the pass request. 

Once the school has made the final decision you will be sent a confirmation email.

Applying for a Pass on behalf of your child

To apply for pass on behalf of your child, select “New Pass” from the pass menu.


2. Select the student and pass type you will like to apply for.

Fill out all the pass information and click “Submit”. Your child and the school will be notified of your request. As soon as the school confirms your request you will be sent a confirmation email.

Viewing your child's pass records

Select the profile icon at the top right, click on my students and then pass history.

Change the date range if desired, and click on the pass for more detail.

If you have trouble getting started

If you did not receive an invitation e-mail:

•  Contact your boarding school staff and check that they have your correct email address on the system
•  If they have the correct email address ask them to resend it
•  Check your email spam folder

If you cannot open Boardingware on your device:

•Boardingware is designed for modern browsers, please ensure you have the latest version of Google chrome installed on your device and try again.

•  There is currently an Android app available to parents. iOS users will need to use our mobile-friendly web browser. To access Boardingware on a mobile device, please open a web browser and log in at app.boardingware.com after your account has been created. You can save the web page to your home screen to make this look and act like an app. 

Still having trouble getting started?

Visit our help center at: 

success.boardingware.com

Or, email our success team

 at: support@boardingware.com

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