Boardingware account invitations have a validation period of six months from when the initial invitation is sent. After this time the parent or student will see the expired invitation message when they try to connect. Below are steps managing the expired invitations.
In School Management, open the Contacts page
Find the contact you wish to clear the invitation for and click the 'x' next to their parent account status
Confirm to delete the invitation
Send contact a new account invitation to connect to Boardingware.
These invitation refreshes are managed by Boardingware's Development Team.
Please submit a task request to firstname.lastname@example.org or using our chat feature within your app. For security reasons, do not include the student's first and last name in the task request, please only include the email address.
Once this task request has been submitted, we will keep you up to date with our progress directly through your request.